Learn how to resolve over 100 error codes by updating your software on the DM100i, DM125, DM200L and DM225.
Products affected: DM100®i, DM125™, DM200L™, DM225™
Issue
Your meter displays one of the following error codes:
0108, 0117, 0118, 0814, 1102, 1103, 1109, 2201, 2202, 2207, 2208, 2209, 2210, 2211, 2212, 2213, 2214, 2215, 2216, 2217, 2218, 2219, 2220, 2221, 2222, 2223, 2224, 2225, 2226, 2240, 2241, 2242, 2243, 2244, 2245, 2246, 2250, 2251, 2252, 2300, 2301, 2302, 2303, 2510, 2515, 2516, 2517, 2519, 2520, 2521, 2522, 2523, 2524, 2525, 2530, 2531, 2532, 2533, 2534, 2535, 2536, 2537, 2538, 2539, 2540, 2541, 2547, 2548, 2549, 2551, 2552, 030A, 030B, 030C, 011B, 11DA, 11F6, 220A, 220B, 220D, 220E, 220F, 221A, 221B, 221C, 221D, 221E, 221F, 2227 - 223F, 230A, 250B, 250D, 250E, 250F, 251A, 251F, 252C, 252E, 252F, 253A, 253E, 253F, 254A, 254B, 254C, 254D
0108, 0117, 0118, 0814, 1102, 1103, 1109, 2201, 2202, 2207, 2208, 2209, 2210, 2211, 2212, 2213, 2214, 2215, 2216, 2217, 2218, 2219, 2220, 2221, 2222, 2223, 2224, 2225, 2226, 2240, 2241, 2242, 2243, 2244, 2245, 2246, 2250, 2251, 2252, 2300, 2301, 2302, 2303, 2510, 2515, 2516, 2517, 2519, 2520, 2521, 2522, 2523, 2524, 2525, 2530, 2531, 2532, 2533, 2534, 2535, 2536, 2537, 2538, 2539, 2540, 2541, 2547, 2548, 2549, 2551, 2552, 030A, 030B, 030C, 011B, 11DA, 11F6, 220A, 220B, 220D, 220E, 220F, 221A, 221B, 221C, 221D, 221E, 221F, 2227 - 223F, 230A, 250B, 250D, 250E, 250F, 251A, 251F, 252C, 252E, 252F, 253A, 253E, 253F, 254A, 254B, 254C, 254D
Cause
Your meter needs a software update to resolve your error.
Resolution
Follow these steps to restart your meter and connect to the Pitney Bowes Data Center for a software update:
- Unplug your power cord.
- Wait one full minute.
- Plug your power cord back in, ensuring that it plugs directly into a wall outlet.
- Press Options.
- Press Page Down twice.
- Select Connect-Data Centre.
- Select Uploads & Downloads to connect your meter to the Pitney Bowes Data Centre.
- Select Get update now if your meter displays UPDATE AVAILABLE.
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