Clean along the path mail takes to resolve the mailpiece too long message.

Products affected: DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™, DM475™ (G922, RG9224M, SG922, RG9224)

Issue

The message "Mailpiece too long" appears when feeding mail.

Cause

The franking machine detects a sensor fault.

Resolution

1. Remove the power lead from the rear of the franking machine.
2. Use a compressed air duster to spray along the mail path. This clears away any dust or debris that has built up over time. Order a cleaning kit from DMS.
3. Wait 30 seconds.
4. Replace the power lead.
5. Wait for the franking machine to initialise.