DMS-Support
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Latest activity by DMS-Support-
DMS Support created an article,
Error 03114100D4 on the Connect+ Series and SendPro P-Series
Learn how to resolve error 03114100D4 on the Connect+ Series and SendPro P-Series. Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P150...
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DMS Support created an article,
Error code: 018C61000C, how to resolve on the Connect+ 500W, Connect+ 1000, and more
Learn how to resolve error code 018C61000C on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000. Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3...
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DMS Support created an article,
Error 507 or Access Denied on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
If your device is displaying error 507 or Access Denied, reboot the device to resolve the error. Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00) ...
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DMS Support created an article,
Error P2B43 or P2B00 (jammed printhead) on the DM60
Clear obstructions and clean the envelope sensor to resolve a jammed printhead on the DM60 Products affected: DM60™, mailstation2™ Issue Your meter displays error code P2B43 or P2B00. Cause You...
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DMS Support created an article,
Error codes you can resolve with a software update on the DM100i-DM225
Learn how to resolve over 100 error codes by updating your software on the DM100i, DM125, DM200L and DM225. Products affected: DM100®i, DM125™, DM200L™, DM225™ Issue Your meter displays one of ...
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DMS Support created an article,
Updating DeviceHub in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise
DeviceHub checks for updates every 12 hours and automatically installs updates when they are available. However, DeviceHub can also be updated manually if needed. Products affected: PitneyShip®...
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DMS Support created an article,
Installing DeviceHub in PitneyShip Pro
Learn how to install DeviceHub. Products affected: SendPro® Online powered by PitneyShip® Pro You must install DeviceHub to use your scale with PitneyShip Pro. To install DeviceHub- Sign int...
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DMS Support created an article,
Entering Weight Manually with the Internal Rating Module
Products affected: DM60™ (K722), Use this procedure when you already know the weight of a mail piece and you are not using an integrated scale, or the mail piece exceeds the weighing capacity o...
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DMS Support created an article,
Zeroing the scale on the DM60
Zero the scale to set the weight to zero. Products affected: DM60™ (K722) Zero the scale to set the weight to zero. Make sure there is nothing on the scale when you zero it. Press Menu/Options...
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DMS Support created an article,
"Sync your data" message on the SendPro C, SendPro+, SendPro C Auto
If you see the message "Sync your data," it may mean that your system has been offline and has not uploaded your envelope printing transactions recently. It could also mean that you are experiencin...