Issue

Some Royal Mail services do not appear on your franking machine.

Cause

Certain Royal Mail services do not appear on your franking machine for certain locations.

Resolution

Royal Mail does not offer all of its services to all countries. For example, while International standard is available to a wide range of countries, International tracked / tracked and signed is only available to countries where the delivering part offers these services.

For a full list of which services are available please refer to the Business Price Guidelines for Royal Mail.

If you need further assistance, please contact us.