Check the power LED light, restart the franking machine or alter the contrast to resolve no power or a blank screen.

Products affected: DM110i™, DM160i™, DM220i™ (PR20)

Issue

Your franking machine display screen is blank or black.

Cause

The franking machine is in sleep mode, is not receiving power, or the contrast is too low.

Resolution

If you have display issues, try the solutions in order.

• Solution 1: Check the power LED light
• Solution 2: Restart the franking machine
• Solution 3: Alter the contrast

Solution 1: Check the power LED light

1. If the LED is amber, the franking machine is in sleep mode:
   • Press any button to wake the franking machine.
     

If you still need help, try Solution 2.

Solution 2: Restart the franking machine

1. If the LED is off, the franking machine is either off or does not have power:
   1. If there is a power switch on the back of the machine, check that it is set to the ON position ( | ).
   2. If the power switch is already set to the On position, turn it to the Off (O) position. Wait 30 seconds then turn it back on.
   3. Check that the power lead is plugged into the back of the franking machine and into a functioning electrical outlet. Remove the power lead from the rear of the franking machine. Wait 30 seconds. Replace the power lead. Check that the wall outlet is working correctly.
      

If you still need help, try Solution 3.

Solution 3: Alter the contrast

1. If the LED is green, and the franking machine makes a noise when you switch it on, it may be a display issue where you need to alter the contrast.
   1. Remove the power lead from the rear of the franking machine.
   2. Hold down the number 4 button while plugging the franking machine back in. This will reset the contrast to the default setting.