Issue

The message "Unable to create label. Unplug and reconnect your printer. If it’s a network printer, remove it from your system settings and add it again to printers and scanners. Please check your printer, it is offline or not connected to DeviceHub." appears. (Error: DH_OF_40002)

Resolution

• Solution 1: Make sure the printer is on and connected 
• Solution 2: Restart the printer

Solution 1: Make sure the printer is on and connected

1. Verify that the printer is on and is correctly connected to the computer.
2. Go to Settings > My Devices and click the Refresh button.
3. Verify that the printer shows an Online or Idle status in the Heartbeat column.

Solution 2: Restart the printer

1. Restart the printer.
2. Go to Settings > My Devices and click the Refresh button.
3. Verify that the printer shows an Online or Idle status in the Heartbeat column.