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Error 507 or Access Denied on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

DMS Support

If your device is displaying error 507 or Access Denied, reboot the device to resolve the error.

 

Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)

Issue

Your device is displaying error 507 or Access Denied whe trying to access Manage Accounts.

Resolution

Restart the device:
  1. Unplug the power cord. The screen should turn off after 10 seconds.
  2. Wait 30 seconds.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button.

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