"Meter Locked Data Upload Required" message displays on the screen.

If your franking machine has not connected to the Pitney Bowes Data Centre within 2 days you may see the error message "Meter Locked Data Upload Required" appear on the screen. This can occur after a software update that stores the account data on a different server.

Solution 1: Upload data now

• Click Upload Data Now. Allow between 2 and 3 minutes for the data to upload.

If you still get the "Meter Locked Data Upload Required" message, go to the next solution.

Solution 2: Verify that your system is connected to the internet

•  Refer to Troubleshooting connection issues on the Connect+ Series and SendPro P.

If you are unable to connect to the internet, ask your IT department to check the internet settings before you contact DMS. If you still need assistance, please use Contact Us.