Solution 1: Restart your meter

1. Unplug your power cord from the back of your meter.
2. Wait one minute.
3. Plug your power cord back into your meter.

If your issue is not resolved, try Solution 2.

Solution 2: Check for obstructions

1. Unplug your power cord from the back of your meter.
2. Lift and open the top cover.
3. Check for any obstructions in the print mechanism and remove them if identified.
4. Use non-flammable canned air (pressurized air duster) to clean out the mail path.
5. Ensure that the clear plastic piece that covers the white cable on the lid tucks securely into place and does not hang loose.
   
6. Make sure that nothing blocks the envelope sensor (the black bar shown in the following picture).
   
7. Use a lint-free cloth to wipe the sensor clean.