Check the cartridge is new, is not over two years old and remove all the wrapping from the cartridge to resolve the Ink Low message appears after you replace your ink cartridge.

Products affected: DM60™ (K722)

Issue

The "Ink Low" message appears after you install a new ink cartridge.

Cause

The newly installed ink cartridge is:

• Low on ink.
• Damaged or old.

Resolution

• Ensure that the ink cartridge is brand new.
• Ensure you remove all of the plastic wrapping from the ink cartridge.
• Ensure the cartridge is not over two years old. The ink inside the cartridge can dry up over time.
• To order a genuine Pitney Bowes replacement ink cartridge visit the DMS UK Online Shop.