Issue

The franking machine cannot progress past the "Initializing" screen.

Cause

The franking machine experiences an internal error that prevents normal operation.

Resolution

Restart your franking machine to resolve this issue.

1. Unplug the power cord from the rear of the franking machine.
2. Wait thirty seconds.
3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.

If you need further assistance, please contact us.