Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
Cause
Resolution
If you receive the following error message while attempting to print postage, follow the procedure here to correct the problem and resume printing.
- Select the Clear message button at the bottom of the Run Mail screen.
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Select Start Again at the top right corner of the Run Mail screen.
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Select the Home icon to return to the Home screen.
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Select the Settings button in the Mailing tile on the Home screen.
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Select the Hardware button on the left pane of the Settings screen.
- Select the Printer button on the right pane of the Settings screen.
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Select the Print head tab in the Settings screen.
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Select the Install new button.
Important:
Please use the existing print head in this procedure.
You will receive the following message:
"Please wait while preparing to replace print head. This may take a few minutes. Do not open the printer cover until instructed."
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As soon as the system is ready, a demonstration of how to replace the print head appears on the screen. Perform each of the steps shown in the demonstration. The steps are also shown here.
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Open the printer cover.
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Pull the blue latch up and all the way forward until it stops.
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Lift the blue print handle up to a vertical position and then lift the print head straight up and out.
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Re-insert the print head. The print contact must be facing toward the front of the mailing system.
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Make sure the handle is down and then apply pressure only to the center of the print head.
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Push the blue latch back until it stops.
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- Close the printer cover. Once you close the cover, the system begins to prepare the print head. This may take a few minutes.
- As soon as you are prompted to print a test pattern, select the Cancel button at the bottom of the Print Test Pattern screen.
- Select the Home button to return to the Home screen.
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Select the Run Mail button in the Mailing tile on the Home screen.
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Select the Start button on the Run Mail screen.
- Verify that the envelopes print correctly.
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