Issue

The device is not connected to the internet.

Cause

Internet issues may be caused by problems with the internet connection (wired or wireless), settings or a firewall.

Resolution

View your current internet settings to see which connection type is currently selected.

1. Tap Settings.
   
2. Tap the right arrow to advance to the next page.
3. Tap Network Settings.

To troubleshoot internet connection issues visit the following two related articles.

Related topics:

• Wireless network connection issues
• Wired network connection issues