DMS Support
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Recent activity by DMS Support-
Creating personal correspondence international shipping labels with PitneyShip Pro and PitneyShip Enterprise
You can create and print a shipping label for international packages containing personal correspondence. Products affected: Sendpro® Online powered by PitneyShip® Pro and PitneyShip® Enterprise ...
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"Get Weight" button disabled or not working in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise
If the "Get Weight" button for the scale is disabled, grayed out, or not working, follow these troubleshooting steps. Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise IssueTh...
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Cleaning the printer nozzle on the DM100
Cleaning the printer nozzle can help resolve poor print quality. Products affected: DM100™. Cleaning the printer nozzle can help resolve poor print quality. Press Options. Press Page Down tw...
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Printing an international shipping label on the SendPro C, SendPro+, SendPro C Auto
Print shipping labels to receive favourable pricing for Royal Mail and ParcelForce services. Products affected: SendPro® C, SendPro®+, SendPro® C Auto (2H20, R2H20, R2H20M, R1H20C, 1H20C, R1H20CM, ...
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System Fault "FLASH NEEDS INIT" message on DM Series franking machines
Restart the franking machine to resolve the FLASH NEEDS INIT message. Products affected: DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™ (G922, RG922, G922A, SG922, RG9224, RG922M,...
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Error 03114100D4 on the Connect+ Series and SendPro P-Series
Learn how to resolve error 03114100D4 on the Connect+ Series and SendPro P-Series. Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P150...
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Error code: 018C61000C, how to resolve on the Connect+ 500W, Connect+ 1000, and more
Learn how to resolve error code 018C61000C on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000. Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3...
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Error 507 or Access Denied on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
If your device is displaying error 507 or Access Denied, reboot the device to resolve the error. Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00) ...
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Error P2B43 or P2B00 (jammed printhead) on the DM60
Clear obstructions and clean the envelope sensor to resolve a jammed printhead on the DM60 Products affected: DM60™, mailstation2™ Issue Your meter displays error code P2B43 or P2B00. Cause You...
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Error codes you can resolve with a software update on the DM100i-DM225
Learn how to resolve over 100 error codes by updating your software on the DM100i, DM125, DM200L and DM225. Products affected: DM100®i, DM125™, DM200L™, DM225™ Issue Your meter displays one of ...