DMS Support
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Recent activity by DMS Support-
Updating DeviceHub in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise
DeviceHub checks for updates every 12 hours and automatically installs updates when they are available. However, DeviceHub can also be updated manually if needed. Products affected: PitneyShip®...
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Installing DeviceHub in PitneyShip Pro and PitneyShip Enterprise
Learn how to install DeviceHub. Products affected: SendPro® Online powered by PitneyShip® Pro and PitneyShip® Enterprise You must install DeviceHub to use your scale with PitneyShip Pro. To instal...
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Entering Weight Manually with the Internal Rating Module
Products affected: DM60™ (K722), Use this procedure when you already know the weight of a mail piece and you are not using an integrated scale, or the mail piece exceeds the weighing capacity o...
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Zeroing the scale on the DM60
Zero the scale to set the weight to zero. Products affected: DM60™ (K722) Zero the scale to set the weight to zero. Make sure there is nothing on the scale when you zero it. Press Menu/Options...
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"Sync your data" message on the SendPro C, SendPro+, SendPro C Auto
If you see the message "Sync your data," it may mean that your system has been offline and has not uploaded your envelope printing transactions recently. It could also mean that you are experiencin...
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Low barcode message
Learn how to resolve Low Barcode DM300M/DM400M/DM475M (G922) 1. Press Refill Postage. 2. Select Check PBP Balance. 3. Select Continue. The franking machine checks for then downloads and ins...
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Franking machine installation guide
(models DM110i, DM160i and DM220i UK)
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Arranging Parcelforce Redelivery in SendPro Online
Redelivery will be attempted once if your parcel has not been left at the local post office or with a neighbour. Products affected: SendPro® Redelivery will be attempted once if your par...
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Creating a domestic shipping label in PitneyShip Pro
You can create and print a shipping label for a domestic package. Products affected: SendPro® Online powered by PitneyShip® Pro You can create and print a shipping label for a domestic pa...
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Adding a user in PitneyShip Pro, PitneyShip Enterprise and PitneyTrack Inbound
You can add users to the system as needed. Products affected: SendPro® Online powered by PitneyShip® Pro, PitneyShip® Enterprise and PitneyTrack® InboundYou can add users to the system as needed. B...