Issue

The franking machine cannot refill postage and the messages Balance Too Low or Insufficient Funds appear.

Cause

The attempted refill was for a higher amount then the funds available in the postage account.

Resolution

To resolve this error, either refill your franking machine for a lower amount or add funds to your postage account. For information on adding funds to a postage account, see:

• Purchase Power
• PB Postage™

If you need further assistance, please contact us.

Related topics

• Checking your postage account balance on the DM60
• Checking your postage account balance on the DM110i, DM160i and DM220i
• Checking your postage account balance on the DM300M-DM400M
• Checking your postage account balance on the Connect+ Series, SendPro P