If your SendPro Mailstation displays the message "Restart Device. We're having an issue with your printer. Unplug your device. (null : 0x0)," you may be able to resolve the issue by restarting your device.
Products affected: SendPro® Mailstation
Issue
The device displays the message "Restart Device. We're having an issue with your printer. Unplug your device."
Resolution
To troubleshoot issues with a Restart Device message, follow the steps in Solution 1. If Solution 1 does not resolve the issue try Solution 2.
Solution 1: Restart the device
- Hold the power button until the screen displays Shutting Down.
- Once off wait 5 seconds.
- Tap the power button.
Solution 2: Check the physical connection
- Disconnect the power cord from the back of the machine.
- Wait ten seconds.
- Plug the cord back in firmly.
- Tap the power button.
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