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"Shared Services has stopped working" message on the SendPro C, SendPro+, SendPro C Auto

DMS Support
  • Updated
Reboot the device if the "Shared services has stopped working" message appears.
 
Products affected: SendPro® C, SendPro®+, SendPro® C Auto (2H20, R2H20, R2H20M, R1H20C, 1H20C, R1H20CM, 7H20C, R7H20C, R7H20CM, 7H20A, R7H20A, R7H20AM)
 

Issue

The device displays the message "Shared Services has stopped working" and will not print.

Cause

The device software has encountered an error.

Resolution

  1. Unplug the power cord. The screen turns off after 10 seconds.
  2. Wait 30 seconds.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the device back on.
If you need further assistance, please contact us.

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