Skip to main content

Search

Welcome to our Support

Error codes 23, 1811, 1813, 1814, 1815, 1816, 1825, 1829, 200D and DE00 on the SendPro C, SendPro+, SendPro C Auto

DMS Support
  • Updated
If you see one of these error codes or messages, you may have a network connection issue or you may need to connect to Pitney Bowes.
 
Products affected: SendPro® C, SendPro®+, SendPro® C Auto (2H20, R2H20, R2H20M, R1H20C, 1H20C, R1H20CM, 7H20C, R7H20C, R7H20CM, 7H20A, R7H20A, R7H20AM)
 

Issue

The device gives one of the following error codes or system messages. It will not connect to the Pitney Bowes Data Center:

Error codes on the screen: 23, 1811, 1813, 1814, 1815, 1816, 1825, 1829, 200D and DE00.

Messages:

  • Error Unable To Resolve Host.
  • Unable To Resolve api.pitneybowes.com
  • Failed to Update Please Contact Us.
  • PB Commerce Cloud Not Found.
  • Unable to complete refill - MessageID: PerformAuditRsp - Status: Not Connected to Internet.
  • Sync your data.
  • The data center sent back a PVD error record when the UIC was expecting a PVD response.
  • The Data Center has found an exception and returned the GenRsp message. At this point the PBP task is in control of the dialog.

Cause

The device is not connecting to the server, or there may be an issue with your postage account. 

Resolution

Solution 1: Sync transaction data

  1. Tap Sync Transaction Data.
  2. You may need to sync multiple times if you are unable to sync all your transactions in a single attempt.

Solution 2: Check your connection

If the connection still does not work, ensure the ethernet or Wi-Fi images are visible on the toolbar:
ethernet connection
Wi-Fi connection

If you see these images, follow the connection troubleshooting steps for your connection method:
Wi-Fi not connected
Ethernet not connected

  1. If you have a network cable that runs from the back of your device to a wall jack, switch, or router, your device connects via a wired connection. See Wired network connection issues.
  2. If there is no network cable, your device connects via a wireless (Wi-Fi) connection. See Wireless connection issues.

Solution 3: Restart your device

You may be able to clear the error by simply restarting your device. Here are the steps to follow for a safe restart:

  1. Unplug the power cord.
  2. Wait for the display to turn off.
  3. Wait 30 seconds.
  4. Plug the power cord directly back into a wall outlet. Check that the wall outlet is functioning correctly.
  5. Quickly tap the power button.

Solution 4: Check your postage account

There may be an issue with your postage account. If you believe this is the case, please contact us.

If you need further assistance, please contact us.

Related topics

Comments

0 comments

Please sign in to leave a comment.