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Recent activity by DMS Support-
Error codes 23, 1811, 1813, 1814, 1815, 1816, 1825, 1829, 200D and DE00 on the SendPro C, SendPro+, SendPro C Auto
If you see one of these error codes or messages, you may have a network connection issue or you may need to connect to Pitney Bowes. Products affected: SendPro® C, SendPro®+, SendPro® C A...
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Error 51 on the SendPro C, SendPro+, SendPro C Auto
Reboot your device if error 51 appears. Products affected: SendPro® C, SendPro®+, SendPro® C Auto (2H20, R2H20, R2H20M, R1H20C, 1H20C, R1H20CM, 7H20C, R7H20C, R7H20CM, 7H20A, R7H20A, R7H2...
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Errors RA00, RA01, RA02, RA000, RA09 , DL00, DL01 and the message Loading Current Rate and Device Information on the SendPro C, SendPro+
If errors RA00, RA01, RA02, RA09, DL00 or DL01 appear and the device will not print, update your postage balance, reboot your device, and download any software updates. Products affected:...
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"Balance Too Low" or "Insufficient Funds" message on the DM Series and Connect+ Series, SendPro P
Refill your franking machine for a smaller amount or check your postage balance to the resolve Balance Too Low or Insufficient Funds message. Products affected: DM60™ (K722), DM110i™, DM1...
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"Cover Open" message on the DM60, DM110i-DM220i, DM300M-DM475, Connect+ Series and SendPro P
Check all the covers are closed and restart your franking machine to resolve the Cover Open message. Products affected: DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™, D...
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Troubleshooting print head issues on the Connect+ Series and SendPro P
Learn how to resolve print head errors on the Connect+ and SendPro P franking machines. Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000...
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Scale issues on the Connect+ series and SendPro P
Level the scale, zero the scale, check the US cables and reboot your franking machine to resolve scale issues. Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, Connect+ ...
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Error 041822009B "Printer PCA board error" on the Connect+ series and SendPro P
Restarting the franking machine often resolves error 0418420021 No printer detected. Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, Sen...
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Connect+ Series, SendPro P displays the message "Pitney Bowes Fail Safe" message appears at startup
Learn how to resolve "Pitney Bowes Fail Safe" message appears at startup on the Connect+ Series, SendPro P Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 300...
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Error 041842003E "Print head error in the right slot of {{printaxis}} carriage" on the Connect+ series and SendPro P
Install any missing ink cartridges to resolve error 041842003E Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® ...