DMS Support
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Recent activity by DMS Support-
Printing a sample mailpiece on the Connect+ Series, SendPro P
Learn how to print a sample mailpiece on the Connect+ Series, SendPro P. Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P150...
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Printing a test pattern on the Connect+ series and SendPro P
Learn how to print a test pattern on the Connect+ series and SendPro P. Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500,...
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Poor print quality or not printing on the Connect+ series and SendPro P
Check your ink level, try another ink cartridge, perform a test print and clean your printheads to resolve poor print quality. Products affected: Connect+® 500W, Connect+® 1000, Connect+...
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Replacing an ink cartridge on the Connect+ series and SendPro P
Replace an ink cartridge once you receive the low ink or out of ink warning. Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P...
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Troubleshooting SmartLink wireless (WiFi) connection issues on DM Series franking machines
Restart the SmartLink device and franking machine, check the connections, and change your connection option to resolve SmartLink wireless connection issues. Products affected: DM60™ (...
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Troubleshooting SmartLink wired connection issues on DM Series franking machines
Restart the SmartLink device and franking machine, check the connections, and change your connection option to resolve SmartLink wired connection issues. Products affected: DM60™ (K722...
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Networking and connectivity details for the DM60, DM110i-DM220i and DM300M-DM475
Use these network requirements to prepare your IT and local network environment for connecting your DM60, DM110i-DM220i and DM300M-DM475. Products affected: DM60™ (K722), DM110i™, DM...
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Replacing the ink cartridge on the DM300M-DM475
Replace the ink cartridge when the low ink warning appears to ensure your franking machine is in optimal working condition. Products affected: DM300M™, DM400M™, DM475™ (G922, RG9224M, SG...
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Replacing the printhead on the DM300M-DM475
Poor print quality after you installed a new ink cartridge or cleaned the printhead is a sign that you need to replace the printhead. Products affected: DM300M™, DM400M™,...
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Printing a test print pattern on the DM300M-DM475
Products affected: DM300M™, DM400M™, DM475™ (G922, RG9224M, SG922) Print a test pattern when print quality is poor to see if the printhead functions properly or if you have enough ink in ...