DMS Support
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Recent activity by DMS Support-
Postal Security Device errors on the Connect+ Series and SendPro P
Learn how to resolve Postal Security Device errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000. Produ...
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Error 0418420021 "Printer motion sequence failure" on the Connect+ series and SendPro P
Learn how to resolve error 0418420021 "Printer motion sequence failure" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P...
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"Printer unable to communicate with print head" message on the Connect+ Series, SendPro P
Learn how to resolve "Printer unable to communicate with print head" message on the Connect+ Series, SendPro P Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect...
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Resolve Weigh-On-The-Way (WOW) Error Codes on Connect+ 2000, SendPro P2000 and more
Learn how to resolve Weigh-On-The-Way (WOW) error codes on the Connect+ 500W, Connect+ 2000, Connect+ 3000, SendPro P1500, SendPro P2000 and SendPro P3000. Products affected: Connect+® 50...
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"Bug buddy" message on the Connect+ series and SendPro P
Learn how to resolve bug buddy errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000. Products affected:...
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Error 03114100D2 "Mailpiece jam in printer area" on the Connect+ series and SendPro P
Learn how to resolve error 03114100D2 "Mailpiece jam in printer area" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3...
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"Starting Oracle" message appears and the screen freezes on the Connect+ Series, SendPro P
Learn how to resolve "Starting Oracle" message appears and the screen freezes on the Connect+ Series, SendPro P Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+...
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Errors that begin with 23 on DM series franking machines
Restart the franking machine to resolve errors that begin with 23. Products affected: DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™, DM475™ (G922, RG9224M, SG922) ...
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Error code 107 (invalid software) on the DM110i, DM160i and DM220i and DM300M, DM400M and DM475
Reboot your franking machine to clear error code 107 (invalid software) on DM Series franking machines. Products affected: DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™, DM475™ (G922...
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Error 2442 or 2443 on the DM110i, DM160i and DM220i and DM300M, DM400M and DM475
Restart your meter or reseat your ink cartridge to resolve errors 2442 or 2443. Products affected: DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™, DM475™ (G922, RG9224M, SG922) ...