DMS Support
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Recent activity by DMS Support-
Error codes 0810 or 081B on DM Series franking machines
Press Clear and look for another error code to resolve errors 0810 and 081B. Products affected: DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™, DM475™ (G922, RG9224M, SG...
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Mail Exceeds Weight Limit or Capacity message on DM Series franking machines
Use the correct class for your mail to prevent the message Mail Exceeds Weight Limit or Capacity appearing. Products affected: DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM4...
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"Waste Tank Full" or "Waste Tank Near Full" messages on the DM60
Check the Waste Ink Tray and reset the counter to resolve Waste Tank Full or Waste Tank Near Full. Products affected: DM60™ (K722) Issue The messages Waste Tank Full or Waste ...
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"Envelope not detected" message on the DM60
Check for jammed material, feed mail towards the right and rear of the franking machine to resolve the Envelope Not Detected message. Products affected: DM60™ (K722) Issue The...
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Error 104 on the DM60
Add postage in multiples of £10 to resolve error 104. Products affected: DM60™ (K722) Issue Error 104 appears when you try to add funds to the franking machine. Cause You must a...
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Error P2B4C on the DM60
Restart your franking machine and reseat the printhead to resolve error P2B4C. Products affected: DM60™ (K722) Issue The error P2B4C appears and the franking machine may not p...
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Errors P2B4B, P2B4D and P2B42-46 on the DM60
Check for obstructions in the print area and restart your franking machine to resolve errors P2B4B, P2B4D and P2B42-46. Products affected: DM60™ (K722) Issue One of the followin...
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Errors 110c, 1103, 11DA or 1109 on the DM60
Download rates software to your franking machine to resolve error codes 110c, 1103, 11DA and 1109. Products affected: DM60™ (K722) Issue Errors 110c, 1103, 11DA, 1109 appear and...
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"Invalid Account Number" message on the DM60
Please contact us to resolve the Invalid Account Number message. Products affected: DM60™ (K722) Issue The "Invalid Account Number" message appears when installing or adding fun...
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"Preparing Ink" message on the DM60
Restart your franking machine to resolve the message Preparing Ink. Products affected: DM60™ (K722) The Preparing Ink message shows continuously after installing a new ink cartr...