DMS Support
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Recent activity by DMS Support-
Setting up a wireless (WiFi) connection with SmartLink on DM Series franking machines
Use a SmartLink device to connect your franking machine to the Pitney Bowes Data Centre with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a Sma...
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Installing the white SmartLink Cellular device
The white SmartLink cellular device allows you to add funds to your franking machine, perform automatic updates, and receive alerts using the cellular network. Products affected: DM60™ (K...
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Setting up a wired network connection with a SmartLink device on DM Series franking machines
Use a SmartLink device to connect your franking machine to the Pitney Bowes Data Centre. Products affected: DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™, DM475™ (G922, RG9224M...
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Networking and connectivity details for the DM60, DM110i-DM220i and DM300M-DM475
Use these network requirements to prepare your IT and local network environment for connecting your DM60, DM110i-DM220i and DM300M-DM475. Products affected: DM60™ (K722), DM110i™, DM160i™...
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Replacing the ink cartridge on the DM110i, DM160i and DM220i
Try replacing the ink cartridge to improve your print quality. Products affected: DM110i™, DM160i™, DM220i™ (PR20) Try replacing the ink cartridge to improve the print quality. ...
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Poor print quality on the DM110i, DM160i, DM220i
Check your ink, run a test pattern, and clean your printhead to resolve poor print issues. Products affected: DM110i™, DM160i™, DM220i™ (PR20) Issue Print is faded, blurry or s...
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Printing a test pattern on the DM110i, DM160i, DM220i
Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge. Products affected: DM110i™, DM160i™, DM220i™ (PR20) Print a test pat...
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Troubleshooting blink codes and LED patterns on the Communication Device on the DM60
Check the Communication Device LED blink codes to resolve connection issues. Products affected: DM60™ (K722) Issue The communication device LEDs are blinking in a pattern. Cause...
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Troubleshooting connection issues with the Communication Device on the DM60
Try a different connection method, restart the franking machine and Communication Device, check the LEDs and reset the Communication device to resolve connection issues. Products affected...
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Setting up a wired LAN connection on the DM60
You can connect your DM60 franking machine via wired LAN or a wireless (Wi-Fi) network. Products affected: DM60™ (K722) You can connect your DM60 franking machine via wired LAN or a wi...