Products affected: SendPro® Online powered by PitneyShip® Pro, PitneyShip® Enterprise, PitneyTrack® Inbound and Smart Access Management®

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

1. Select Settings > Users.
2. Select Export.
3. Follow your web browser's prompts to save the file. (The exact steps will vary depending on your browser settings.)

If the export file is large, it may take some time to process. If you see this note, click Copy job id or note the job id so that you can check the status and download the file once it is finished.

Select the Import/Export Status button to view the status.

When the processing is complete, a download icon will appear next to it. Select the download icon to download
the file.

Select Download if the prompt Are you sure you want to download file? appears. (Smart Access Management only)