Your device will display a message when you're out of ink, and you will not be able to print postage until you replace the ink cartridge.

You can order replacement ink cartridges from our online store.

Order Supplies

1. Tap Settings.
   
2. Tap Ink Functions.
3. Tap Replace Ink.
4. Make sure you have the new ink cartridge ready to be installed, then tap Yes.
5. Lift the ink door by pulling up on the tab.
   

6. Remove the ink cartridge.

   

   Caution: Do not touch the metal parts; they may be hot. Do not shake the ink cartridge; this may cause ink to spill.

   1. Push the cartridge downward towards the table until you hear a click
   2. Pull the ink cartridge out from the device.
7. Remove the shipping tape from the new ink cartridge.
8. Insert the ink cartridge into the device with the label facing you.
9. Push the ink cartridge into the slot until it clicks.
   
10. Close the cover and follow the prompts on the screen.

Please follow the steps below for you to remove the printhead:
1. Unplug the power lead then open the lid / cover
2. Plug the power lead back in whilst the lid / cover is open
3. IMPORTANT! 5 seconds upon hearing the mechanical sound (moving carriage), immediately unplug the power lead again
4. Reach inside the machine and slide the carriage to the left