Use Royal Mail's Special Delivery service to mail items within the UK that must be delivered within a specific time frame. To send mail internationally see related topics below.

You can print postage on postage sheets, postage rolls, or on envelopes. Click your media option below and follow the instructions.

• Printing on a Postage Sheet
• Printing on a Postage Roll
• Printing an Envelope

Printing on a Postage Sheet

1. Click the Send a Letter tab at the top of the home screen.
2. Click Postage sheets.
3. Click UK or Jersey/Guernsey in Recipient Location.
   • Items to the Channel Islands may also require accompanying customs forms to be completed and attached. Visit The Royal Mail website and Help sending mail to the Channel Islands for more information.
4. Choose your postage type based on the postage label sheets you have.
5. In Postage Type click 14 Labels Sheet or 7 Labels Sheet. For Special Delivery you must use a 7 Labels Sheet to allow space for the barcode to be printed.
6. Use the drop-down menu to choose your mailing date, up to seven days in the future.
7. Click the edit pencil and Edit the return address, Add a new return address or View and select from the saved return addresses. This is the address of the sender.
   
8. Click Apply.
9. Click Royal Mail Services.
10. Click Special Delivery Guaranteed Services.
11. Use the drop down menu to select your desired quantity of labels to print.
12. If you are using the USB connected scale, place your package on the scale platform and click the scale icon. Alternatively enter the package weight manually.
13. Under Mail Service use the drop-down menu to select your chosen Special Delivery class. Services available will depend on the mailpiece you are sending. Choose Special Delivery guaranteed by 1pm or Special Delivery guaranteed by 9am. The cost of the selected service appears on the right hand side of the menu.
    
14. (Optional) Click + Add Extra Services if available and required. Additional options, such as: Collection, Saturday Delivery and/or Additional Compensation may appear in this menu. This is depends on the service you select. Services can be filtered by speed and sorted by price.
15. Click Add to sheet.
16. View the preview. Click Mark labels as damaged or used to avoid printing on missing or damaged labels on your sheet. You can also click Use new sheet to print at the top of a new label sheet.
    
17. (Optional) Select Cost Account drop-down menu and choose the desired account from the list. You can start typing the name or number to search for the desired account.
18. (Optional) Add a Memo/Reference for your own use.
19. To test label print positioning without debiting your account, click Test Print.
20. Click Print Postage.
21. Select your printer and tray (if applicable) from the drop-down menus.
22. Ensure that your label sheet is correctly loaded into your printer.
23. Click Print. The value of postage will be debited from your Available funds.

Printing on a Postage Roll

1. Click the Send a Letter tab at the top of the home screen.
2. Click Postage Roll.
3. Click UK or Jersey/Guernsey in Recipient Location.
   • Items to the Channel Islands may also require accompanying customs forms to be completed and attached. Visit The Royal Mail website and Help sending mail to the Channel Islands for more information.
4. Click Postage with 1D Tracking Barcode and/or Return Address for Special Delivery services in Postage Type.
5. Use the drop-down menu to choose your mailing date, up to seven days in the future.
6. Click the edit icon and choose Edit the return address, Add a new return address or View and select from the saved return addresses. This is the address of the sender.
   
7. Click Apply.
8. Click Royal Mail Services.
9. Click Special Delivery Guaranteed Services.
10. Use the drop-down menu to select your desired quantity of labels to print.
11. If you are using the USB connected scale, place your package on the scale platform and press the scale icon. Alternatively enter the package weight manually.
12. Under Mail Service use the drop-down menu to select your chosen Special Delivery class. Services available will depend on the mailpiece you are sending. Choose Special Delivery guaranteed by 1pm or Special Delivery guaranteed by 9am. The cost of the selected service appears on the right hand side of the menu.
    
13. (Optional) Click + Add Extra Services if available and required. Additional options, such as: Collection, Saturday Delivery and/or Additional Compensation may appear in this menu. This is depends on the service you select. Services can be filtered by speed and sorted by price.
14. Click Add to Roll.
15. (Optional) Select Cost Account drop-down menu and choose the desired account from the list. You can start typing the name or number to search for the desired account.
16. (Optional) Add a Memo/Reference for your own use.
17. (Optional) View the preview. You may print a test print without debiting your account by clicking Test Print.
18. Click Print Postage.
19. Select your printer from the drop-down menu. This menu is also available by clicking Print Options.
20. Ensure that your printer is ready to print with a print roll installed.
21. Click Print. The value of postage will be debited from your Available funds.

Printing an Envelope

1. Click the Send a Letter tab at the top of the home screen.
2. Click Envelope.
3. Click UK or Jersey/Guernsey in Recipient Location.
   • Items to the Channel Islands may also require accompanying customs forms to be completed and attached. Visit The Royal Mail website and Help sending mail to the Channel Islands for more information.

4. Select your envelope size- DL or C5.
5. Click Postage with 1D Tracking Barcode and/or Return Address for Special Delivery services in Postage Type.
6. Use the drop-down menu to choose your mailing date, up to seven days in the future.
7. Click Royal Mail Services.
8. Click Special Delivery Guaranteed Services.
9. Use the drop-down menu to select your desired quantity of envelopes to print.
10. If you are using the USB connected scale, place your package on the scale platform and press the scale icon. Alternatively enter the package weight manually.
11. Under Mail Service use the drop-down menu to select your chosen Special Delivery class. Services available will depend on the mail piece you are sending. Choose Special Delivery guaranteed by 1pm or Special Delivery guaranteed by 9am. The cost of the selected service appears on the right hand side of the menu.
    
12. (Optional) Click + Add Extra Services if available and required. Additional options, such as: Collection, Saturday Delivery and/or Additional Compensation may appear in this menu. This is depends on the service you select. Services can be filtered by speed and sorted by price.
13. Click Add to Envelope.
14. (Optional) Select Cost Account drop-down menu and choose the desired account from the list. You can start typing the name or number to search for the desired account.
15. (Optional) Add a Memo/Reference for your own use.
16. (Optional) View the preview. You may print a test print without debiting your account by clicking Test Print.
17. Click Print Postage.
18. Select your printer from the drop-down menu. This menu is also available by clicking Print Options.
19. Ensure that your envelope is correctly loaded into your printer.
20. Click Print. The value of postage will be debited from your Available funds.

Carrier services and packaging

For further information about size and weight restrictions, visit the carrier's website:

• Royal Mail